Last Updated: May 2026

Bongo7 Privacy Policy — your data is our responsibility

When you open an account, place bets, or make payments on bongo7, certain information is shared with us. This page clearly explains how that information is used, where it goes, and how it is kept secure.

Security Layers
256-bit SSL Encryption
PCI DSS payment security
Sale of data to third parties is strictly prohibited
Payment PIN is never saved
Two-Factor Authentication (2FA)
Encrypted database storage
Last Updated: May 2026. This privacy policy applies to all services on the Bongo7 platform. Continued use of the site indicates your agreement to this policy.

Privacy policy Key Points

The six core principles Bongo7 follows to protect your data.

Minimal Data Collection
Bongo7 only collects information that is strictly necessary to provide its services. No unnecessary data is ever requested.
Highest-grade encryption
All data transfers are encrypted with 256-bit SSL. Payment information is secured in accordance with PCI DSS standards.
No third-party selling
Your personal information is never sold to third parties — nor is it shared for advertising or marketing purposes.
Your Rights Over Your Data
You can view, correct, or request deletion of your stored information at any time.
Scheduled Data Deletion
Data from inactive accounts is deleted after a set period — except where retention is required by legal obligations.
Marketing Opt-Out
You can unsubscribe from promotional emails or SMS at any time — no hassle, no questions asked.

Your Information Where does it go?

From registration to gameplay — a clear overview of how your information is used.

Registration
Collection of name, mobile number, email, and date of birth
Encryption
All data is SSL-encrypted in transit to our servers.
Secure Storage
Stored securely in an encrypted database
Used for Services Only
Used exclusively for account, payment, and support purposes
1
What Information Is Collected

The information Bongo7 collects falls into three main categories — what you provide directly, what is collected automatically as you use the platform, and what is gathered during the verification process.

What you provide directly

  • Identity Information: Full name and date of birth.
  • Contact Information: Mobile number and email address.
  • KYC Documents: Photo of National ID or passport.
  • Payment details: bKash or Nagad number (your PIN is never stored).
  • Profile information: Username and optional profile picture.

What is collected automatically

  • Device Information: Device type, operating system, and browser.
  • Log Data: Login time, IP address, and pages visited.
  • Gaming Activity: Betting history and win/loss records.
  • Cookie Data: Session information and preference cookies.

Bongo7 never collects — and has no way of collecting — your bKash or Nagad PIN, bank account password, or credit card CVV. That information goes directly to the payment provider.

Data Type Why it is collected Mandatory?
Name & Date of Birth Identity verification and age confirmation Yes
Mobile number Account Verification & Security Yes
Email Address Communication and account recovery Yes
KYC Documents Withdrawal Approval & Legal Compliance For Withdrawals
Payment number Deposit & Withdrawal Process For payments
IP address Security monitoring and fraud prevention Automatic
2
How your data is used

Bongo7 uses your data solely to operate the platform effectively. Your information is never sold or transferred to third parties for commercial purposes.

  • Account Management: Login, security verification, and profile updates.
  • Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction history.
  • Customer Support: Support team assistance for issue resolution.
  • Security Assurance: Detection of fraud, multiple accounts, and suspicious activity.
  • Legal Compliance: Required information is retained for KYC verification and anti-money laundering compliance.
  • Platform Development: Analysing usage patterns to develop new features.
  • Contact: Sending important account updates and promotional offers (with your consent).

Important: If Bongo7 identifies signs of problematic gambling behaviour through your gaming history or activity, our responsible gaming team may proactively reach out to you. This is solely for your protection.

3
Who Your Data Is Shared With

Bongo7 shares information with a limited number of trusted parties for specific purposes only. Under no circumstances is data sold for commercial use.

Service Provider Partners

Minimum necessary data is shared with specific third-party service providers for payment processing, KYC verification, and game delivery. These partners are required to comply with bongo7's privacy standards.

Legal Authorities

Providing information to law enforcement is a legal obligation when required by court order, regulatory request, or money laundering investigation.

In the case of business changes

Members will be notified in advance of any company merger or acquisition. The new company will be required to uphold the same privacy standards.

Bongo7 never sells or shares your information with advertising companies, data brokers, or marketing agencies. If you ever come across a claim that bongo7 has provided your data to any such party, it is false.

4
Payment data security

Payment security is taken extremely seriously at bongo7. When transacting via bKash or Nagad, your PIN or password never reaches bongo7's servers — all sensitive information is exchanged directly with the payment provider.

  • All payment connections are HTTPS encrypted.
  • Your card or mobile banking PIN is never saved on bongo7's servers.
  • Payment data is stored in compliance with PCI DSS Level 1 standards.
  • A unique token is used for every transaction — you never need to re-enter the same details repeatedly.
  • Suspicious transactions are automatically flagged and reviewed.

Your bKash or Nagad account number is saved on Bongo7 solely to make withdrawals easier — it does not grant any access to your payment account.

5
Cookies & Tracking Technologies

The Bongo7 website and app use cookies and similar technologies to enhance your experience and keep the platform secure.

Optional cookies can be disabled via your browser settings or the app's privacy settings. However, disabling essential cookies may affect login and payment functionality.

6
Data retention period

Bongo7 does not retain your data indefinitely. Each category of information has a defined retention period.

  • Active Account Data: For as long as your account remains active.
  • KYC Documents: 5 years after account closure — as required by legal obligations.
  • Transaction history: 5 years — as required by financial regulatory authorities.
  • Betting history: 2 years (active), 6 months after account closure.
  • Log data and IP: 90 days.
  • Support conversations: 1 year.

After a set period, data is automatically deleted or anonymized so that you can no longer be identified.

7
Your Rights

You have important rights over your personal data on bongo7. To exercise any of these rights, please contact our support team.

Right to Access Your Data
You can find out what information bongo7 holds about you at any time.
Right to Rectification
You may request a correction if any of your information is inaccurate or out of date.
Right to Erasure
After account closure, you may request deletion of your data except where retention is required by law.
Data Portability
You may request a copy of your data in a machine-readable format.
8
Protection of Children's Data

Bongo7 strictly prohibits anyone under 18 from using the platform. If a minor has created an account — whether by mistake or through false information — the account will be closed as soon as it is identified and all stored data will be deleted.

If a parent discovers that their child has created an account on Bongo7, they should immediately support@bongo7.best. Once a request is submitted, the account closure process will be completed within 24 hours.

9
Privacy Policy Updates

Bongo7 may update this Privacy Policy when necessary. For significant changes, members will be notified at least 14 days in advance via email or in-app notification.

  • Each version will include the date of the changes.
  • Previous versions will be archived and made available upon request.
  • If you do not agree to the updated policy, you may request to close your account.
10
Privacy Contact

For any privacy-related questions or requests to view or delete your data, please contact our dedicated privacy team.

  • Email: support@bongo7.best (include "Privacy Request" in the subject line)
  • Live Chat: Use the chat button on the website or app — speak to us in Bangla
  • Response Time: Up to 72 hours for email; typically 5 minutes via live chat

When submitting a privacy request, please send it from your registered mobile number or email address so we can verify your identity promptly.

Security Proof

Bongo7's data protection practices follow the highest industry standards.

256-bit SSL/TLS encryption
The same level of encryption used by banks and government websites — applied to all data transfers.
PCI DSS Level 1 Certified
The highest payment card industry security standard — applied to every transaction.
Encrypted Database
All data stored on our servers is encrypted and cannot be accessed directly.
Regular Security Audits
Independent third-party security experts regularly audit bongo7's systems.
99.9% Uptime Security
Your data is protected around the clock through DDoS protection and redundant systems.
Restricted Staff Access
Only authorised staff have access to your data — and all access is logged.
Your Data Is Our Responsibility

Your personal data, payment details, and gaming history on Bongo7 are never sold or shared with any third party. Our Terms & Conditions and Responsible Gaming policy as well.

Question and Answers

Frequently asked questions about our Privacy Policy.

Signing up on bongo7 is quick and easy — just a few details and you're ready to go. To get started, enter your Mobile number or Email Address, a Username and a Password You will also need to verify your mobile number with a one-time OTP code. Your name and date of birth are required as well — age verification is a legal obligation for us. Your account will be activated immediately, and you can start depositing and playing right away. Withdrawal, however, requires KYC verification at a later stage — simply upload a clear photo of your National ID or passport. KYC verification is typically completed within 1–3 hours.

Withdrawals on bongo7 are fast and straightforward. Log in to your account and go to the "Wallet" or "Withdrawal" section. Enter your bKash or Nagad number and the amount you wish to withdraw — minimum ৳500. Once a request is submitted, it typically takes 5 to 30 minutes your funds will be transferred to your mobile banking account within this time. However, KYC verification must be completed before your first withdrawal — if it hasn't been done, please complete it first. If the funds don't arrive within 30 minutes, contact support via Live Chat or email and you'll get a quick resolution. Winnings from a bonus balance can only be withdrawn once the wagering requirements have been met.
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