Your safety is our priority

At Bongo7 Responsible Gaming — so entertainment doesn't become a problem

Betting and gaming are a form of entertainment — they should never become a source of income or a way to manage your emotions. Bongo7 is deeply committed to responsible gaming and has provided a range of practical tools to help keep you safe.

Bongo7's Responsible Gaming Tools
Daily & Weekly Deposit Limits
Cooling-Off Period (24hrs–30 days)
Self-Exclusion (6 Months – Permanent)
Session Time Reminder
Personal Loss Limit
24/7 Bangla support and counselling referrals

Responsible Gaming Core principles

Bongo7 believes betting should be fun — not stressful. These six principles are the foundation of that belief.

Play within your means
Only bet what you can afford to lose without it affecting your life. Betting with borrowed money or household funds is never a good idea.
Manage Your Time
Before each session, decide how long you want to play. Keep Bongo7's session reminders on — you'll get a notification when your time is up.
Play for entertainment
Viewing betting as a source of income is dangerous. Casinos and betting always operate on a house edge — the odds of being profitable in the long run are not in your favour.
Don't chase your losses
Chasing losses immediately after a losing streak can make things worse. Accepting a loss is the mark of a mature player.
Know yourself
Ask yourself every now and then — is betting disrupting the normal rhythm of your life? Being honest with yourself is the best way to stay in control.
Think About Your Family & Friends
If betting is starting to affect your relationships with family or friends, that's a warning sign. Seeking help isn't weakness — it's the smart move.
Check Yourself

Problem Gambling Warning signs Worth knowing

Read through the questions below and check the ones that apply to you. This isn't a diagnosis — just a chance to check in with yourself.

✅
You're in a good place
Your gaming is still within control. Even so, check in with yourself from time to time — awareness is your best protection.
⚠️
Some signs are present
There are warning signs to watch for. Enable Bongo7's deposit limit or cooling-off period. If needed, reach out to Support.
🛑
It May Be Time to Seek Help
You're showing multiple warning signs. Use Bongo7's self-exclusion feature and reach out to our Support team — we're here to help.
Warning Signs

Behaviours that Don't Ignore the Signs

  • You are using or considering using money set aside for essential expenses on betting.
  • You're betting late at night or lying awake thinking about gaming instead of sleeping.
  • You feel angry, anxious, or low when you're unable to bet.
  • You've cut back on socializing or time with family because of betting.
  • I need to bet more than before just to feel the same excitement.
  • I have to hide how much I'm betting from myself or my family.

If you notice any of the signs above in yourself, don't panic. These are common mental health challenges — there's nothing to be ashamed of. The smart move is to reach out to Bongo7's support team or seek professional help.

Bongo7's Protective Tools

These tools are built for you — turn them on anytime from your account settings.

Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit, a 7-day waiting period applies.
Set
Loss Limit
Set a cap on how much you can lose within a given period. Once you hit the limit, betting stops automatically.
Set
Cooling-Off Period
Take a break of anywhere from 24 hours to 30 days. During this period you can still log in, but betting and deposits will not be possible.
Activate
Self-Exclusion
Block your account for anywhere from 6 months to permanently. Any attempt to open a new account during the exclusion period will be detected and rejected.
Activate
Session Time Reminder
Reminders will be sent at set intervals (30 minutes, 1 hour, or 2 hours) to let you know how long you've been playing.
Betting History Report
View a detailed report of your betting and payment activity for the last 7 days, 30 days, or 3 months — anytime you want to keep tabs on yourself.
Reality Check
Pop-up messages appear during gameplay to let you know how long you've been playing and your total winnings or losses so far.
Awareness Information

In Responsible Gaming Bongo7's Progress

The use of Bongo7's responsible gaming tools grows every year. These figures reflect the active participation of our members.

Users with deposit limits68%
Session reminders are on54%
Reviews betting history regularly43%
Used a cooling-off period29%
Voluntarily lowered your limit37%
Our Approach

About Responsible Gaming Bongo7's Thoughts

Bongo7 was built to give people in Bangladesh a safe and enjoyable betting experience. But we know that, like any form of entertainment, betting can become harmful when it gets out of hand. That's why responsible gaming isn't just a rule for us — it's a core part of how we do business.

Online betting is relatively new in Bangladesh, and many people are experiencing it for the first time. That's why building good habits from the start really matters. After registering on Bongo7, all members receive responsible gaming guidelines — because we want you to stay informed right from the beginning.

Bongo7's Promise: We never use tactics that encourage problem betting. Our bonus offers and promotions are always aligned with responsible gaming principles.

We believe a happy, healthy member is our greatest long-term asset. If anyone is struggling, we want them to get help — even if that means temporarily or permanently closing their account.

For Family Members

If you believe a family member is struggling with betting, please reach out to our support team. We'll help you take the right steps — in complete confidence.

Step by step

Deposit Limit How to Set It Up

Set your preferred limits in just a few minutes — it's the simplest and most effective step you can take to protect yourself.

1
Log in to your account
Log in to your account on the Bongo7 website or app, then click the profile icon in the top right corner.
2
Go to the "Responsible Gaming" section
Go to your profile menu, find the "Responsible Gaming" option, and click on it.
3
Choose Your Limit Type
Daily, weekly, or monthly limits — choose whichever option works best for you.
4
Set an amount
Enter the amount that works for your budget and preferences. Keep in mind — lowering your limit takes effect immediately, while increasing it requires a 7-day waiting period.
5
Confirm
Tap Save or Confirm. You'll receive an SMS or email confirmation — your limit takes effect immediately.
Self-Exclusion Guide

How Take a break

Taking a temporary or permanent break isn't a sign of weakness — it takes courage and shows real responsibility toward yourself.

24
24-Hour Break
Step away from the game for a day. Sometimes that's all it takes to clear your head.
7
7-Day Break
Step away for a week. Often, even a short break like this is enough to give you a clearer perspective.
30
30-Day Break
A one-month break can help you build healthier habits. Support is available to you throughout this time.
∞
Permanent Exclusion
Permanently close your account. Notify Support and it will take effect within 2 hours.

If you try to open a new account during a self-exclusion period, Bongo7 will detect and reject it. The exclusion period can be extended but not shortened.

Our Commitment
Bongo7's Commitment to Responsible Gaming 5 levels Committed

Responsible gaming is the top priority in every decision we make and every feature we build.

Minor Protection: Any account identified as belonging to someone under 18 will be closed immediately.
Identifying Problematic Behaviour: If our system detects unusual betting patterns, the member will be proactively notified.
No pressure advertising: Bongo7 never runs ads that pressure or entice you into placing more bets.
Expert Support: Our support team is trained in responsible gaming and equipped to assist you with care and sensitivity.
Transparent Statistics: The RTP and house edge for every game are clearly displayed — so you always play informed.

About Responsible Gaming Details

Responsible Gaming at Bongo7 is more than just providing a set of tools — it's a culture we are committed to maintaining at every level of the platform. We believe building this culture within Bangladesh's online betting market is one of our most important responsibilities.

It's completely normal for the brain to release dopamine while betting or playing casino games. The thrill of winning — and even the near-miss — can encourage you to keep playing. Being aware of this psychological process is the first step toward responsible gaming.

Ask yourself three questions before placing a bet

  • Can I afford to lose this money — would losing it cause any problems in my day-to-day life?
  • Am I playing for fun, or to escape stress or low mood?
  • Will I be able to stick to a pre-set time and budget?

If all three answers are "Yes" — enjoy yourself freely. If even one answer is "No" — take a moment to pause.

What to Do for a Family Member

It's not always easy to tell when a family member is struggling with betting, because they often keep it hidden. If someone close to you is suddenly talking about financial difficulties, spending a lot of time on their phone, or becoming irritable — pay attention. Contact Bongo7 Support and we'll guide you in the right direction, in complete confidence.

Where to Find Professional Help

Bongo7 is here for you, but we are not mental health professionals. For problem gambling, reaching out to a mental health centre or community support group in Bangladesh is the most effective course of action. Our support team can point you to the relevant services.

Remember: Asking for help isn't a weakness. Reach out to Bongo7 Support — support@bongo7.best — speak to us in Bangla, we're listening.

Questions & Answers

Frequently asked questions about responsible gaming.

Yes, certain specific rules apply to Bongo7 tournament and leaderboard events. First, to participate, Account active and KYC verified is required. Each tournament announcement specifies the eligibility criteria — such as a minimum bet amount or a requirement to play certain games. The points calculation method on the leaderboard may also vary by event — some use total bet amount, others use net winnings. Points cannot be earned from the same bet across multiple tournaments. Cancelled or unresolved bets do not count toward points. If an account is suspended during a tournament, any prizes earned may be forfeited. Prizes are generally credited to your balance within 24–48 hours of the tournament ending.

Recovering your Bongo7 password is simple. On the login page, click "Forgot Password?" or "Forgot Password" Click the link, then enter your registered mobile number or email address. Within seconds, you'll receive an OTP code — via SMS if you used your mobile number, or by email if you used your email address. Enter the code within the allotted time (usually 5 minutes) and set a new password. Your new password must be at least 8 characters long — combining numbers and letters makes it more secure. If you no longer have access to your mobile number or email address, contact our support team directly — we'll verify your identity and assist you from there.
Enjoy Responsibly

Play safe, Bongo7Have fun with

Use our responsible gaming tools, know your limits, and keep entertainment just that — entertainment. Get a 150% bonus on your first deposit.

বাংলা